WHERE DO WE SHIP?
Fenia Collection ships to any street address in the contiguous United States, the District of Columbia, Hawaii* and Alaska*. We ship most orders via United States Postal Service Priority Mail or UPS. We do not ship to PO Boxes, APO/FPO addresses or any of the U.S. Territories including Puerto Rico.
*Fenia Collection charges an additional fee ($12.00) for packages shipped to Hawaii and Alaska.
*We do not currently ship internationally.
ESTIMATED TIME OF ARRIVAL
Orders are shipped on business days only (Monday thru Friday). Orders placed on weekends and/or holidays will be processed and shipped on the following business day. All orders have a processing time of 24-48 hours for in stock merchandise but we make every effort to ship within 24 hours of order placement. USPS Priority Service delivery for orders with shipping destinations in Alaska or Hawaii require 3-4 additional business days. Signatures are required for the receipt of all goods.
We are unable to reship packages that are returned to us by the carrier. All undeliverable packages will be automatically restocked and refunded, minus shipping costs and a 15% service fee. To re-order with a new address, you may place a new order online or contact is at
MULTIPLE PACKAGES SHIPPED FOR ONE ORDER
Your order may arrive in multiple packages.
Fenia Collection is obligated to collect sales tax on orders to Washington addresses.
SHIPPING TO MULTIPLE ADDRESSES
We are currently unable to offer shipping to multiple addresses. We suggest you place separate orders.
If you change your mind and decide to cancel your order, please notify us within 24 hours of placing it. If the order has not been processed for fulfillment, we can honor the request and refund the payment in full.
Orders cancelled after processing may be subject to restocking fees (10%) In the event that you cancel your order after it has shipped, you may return it for a refund minus the cost of return shipping. Undeliverable or refused packages will be restocked and treated as cancellations. We will refund you for the product cost minus the shipping.
DEFECTIVE OR DAMAGED ITEMS
In the unlikely event your orders arrives damaged, please contact us within 48 hours pf delivery to facilitate an exchange. You will need to email us with photos of the damaged merchandise during that time.
If anything is missing from your order please contact us at firstname.lastname@example.org so that we can send you a replacement. In the event an exchange cannot be made, we will offer a substitute or refund.
ADVANCED SALE ITEMS
Pre-Order items are products that are not yet in stock but available for advanced purchase on Fenia Collection. A pre-order item you order is shipped to you once it is in stock. You will be notified of the status of your Pre-Order item isa email. Your method of payment will not be charged fr an item until it is shipped to you. Expected Shipment Date is indicated on our our Product Detail page.